Project Type

Summer internship as UX intern with The Wall Street Journal Product Design team at Dow Jones

Time

Summer 2018

UX intern

Role

Skills

User interviews, Rapid prototyping, Cross functional collaboration, Design project management, Storytelling

The Wall Street Journal

Work within the WSJ Product Design team at Dow Jones, solving problem conceptually and using data and research to validate and inform UX decisions for WSJ digital products. Refine the end-to-end user experience for users around the world. 

INTRODUCTION

Being a UX intern in the industry

My role

This summer, I worked as UX intern with The Wall Street Journal Product Design team at Dow Jones to launch different features and update page design on The Wall Street Journal app and website for a better way to delivery the news to readers around the world. In 2018 the iOS app was recognized with a Webby Award for ‘Best News App’.

Responsibilities

  • Conduct user research for WSJ Online Membership Cancellation Save project and Newsletters Ads Placement project

  • Craft hi-fidelity UI mockups of WSJ Online Membership Cancellation Save project and Newsletters Ads Placement project

  • Help our Product Design team to improve the UX design process

  • Explore the visual concepts that follow the brand voice

  • Share designs with stakeholders through meetings and presentations

  • Advocate for users in a fast-paced, corporate climate, fostering a shared understanding of the user centric intersection between design, the business, engineering and editorial

DESIGN PROCESS

Shape the future of delivering news to readers around world

In 10 weeks, I collaborated with with Product Designers, PMs, developers, UX researchers, and my mentor, Douglas, to research, design, prototype, and test for two main projects, WSJ website Cancellation Save project and Newsletters Ads project. I also conducted the user interviews for Chartlos (WSJ internal tool for editors) redesign project with my mentor.  

INTERNSHIP TAKEAWAY

Stay humble and ask more questions

Cross functional collaboration 
  • Build foundation relationships. Communicate effectively with cross functional roles such as PMs, Product Designers, Researchers and Engineers

  • Advocate for users in a fast-paced, corporate climate, fostering a shared understanding of the user-centric intersection between design, the business, engineering, and editorial

Research
  • Handle multiple research tasks simultaneously

  • Different UX situations call for different UX methods. It’s a strength to understand the environment and determine a process that best fits for this situation

  • Ask the right questions before designing which frames the way I approach a problem and guides me toward the appropriate UX strategy and tools going forward

Design
  • Trade-offs and technical concerns during the design process

  • Propose new patterns that fit in existing design patterns instead of criticizing the limitations imposed by the style guide

  • Challenge constraints while still embracing them. Constraints are good. They might be limiting, but they also challenge me to think a new ways to things right without disturbing existing patterns.

  • Putting extra cares into small design tasks

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Have Fun!

Have fun, make friends, and get to know my coworkers - work will be more enjoyable that way

Overall, having a great mentor and supervisor afforded me something I have not had in academia: a window into the way UX experts think, speak, and act. Observing the way my coworkers led research sessions, debriefed with stakeholders, synthesized findings, and iterated the prototypes. I’m grateful for the trust that I’ve been given and the opportunity to learn from skilled practitioners.

 

Do I think I know everything after three internships? Certainly not. There’s still so much to learn. Stay humble, stay curious!

© 2018-2019 Chelsea Guo